Legal Information

These Terms and Conditions govern the relationship between FinCo Bunker Terminal Den Helder (hereinafter "the Company") and its clients regarding the supply of marine fuels and related services.

By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

The Company provides bunker supply services through its depot facilities and dedicated bunker vessels. All prices are quoted in the currency specified in the confirmation note and are subject to change without prior notice until an official confirmation is issued.

Prices are exclusive of any applicable taxes, duties, or port charges unless otherwise stated.

The Company warrants that all marine fuels supplied will comply with the specifications stated in the confirmation note and relevant international standards, including ISO 8217.

Quantity determination shall be based on the vessel's calibrated tanks or the bunker vessel's meter readings, as mutually agreed upon prior to delivery.

The receiving vessel must be properly prepared to receive bunkers upon the bunker vessel's arrival. Any delays caused by the receiving vessel's unreadiness may result in demurrage charges.

The Master of the receiving vessel or their authorized representative must sign the Bunker Delivery Note upon completion of delivery, acknowledging receipt of the specified quantity and quality of fuel.

Any claims regarding quantity must be raised immediately upon completion of delivery, before the bunker vessel departs.

Quality claims must be notified to the Company in writing within 14 days of delivery, accompanied by supporting documentation including representative samples.

FinCo Bunker Terminal Den Helder is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We collect personal information necessary for providing our bunker supply services, which may include:

• Contact information (name, email, phone number, address)
• Company details and business information
• Vessel particulars and operational data
• Transaction history and payment information

We use your personal information for the following purposes:

• To provide and manage our bunker supply services
• To process transactions and manage accounts
• To communicate about services, updates, and industry developments
• To comply with legal and regulatory obligations
• To improve our services and customer experience

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (under strict confidentiality agreements)
• Regulatory authorities when required by law
• Business partners in connection with providing services to you

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Under GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Data portability

To exercise these rights, please contact us using the details provided in the Imprint section.

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FinCo Bunker Terminal Den Helder is a leading provider of marine fuel solutions in the North Sea region, operating a advanced bunker terminal and dedicated bunker vessels.

FinCo Bunker Terminal Den Helder operates in compliance with all applicable Dutch and European regulations, including:

• Dutch Environmental Management Act
• EU Sulphur Directive
• International Maritime Organization (IMO) regulations
• GDPR for data protection

Our operations are regularly audited and certified to ensure ongoing compliance with industry standards and regulatory requirements.